Get in Touch With Us
Got a question about how we review Canadian online casinos, spotted something that needs updating, or just want to tell us what you think of a no deposit bonus we've covered? This page covers how to get in touch with Online Casinos Canada and what happens once you do.
How to Reach the Team
Email is the best way to contact us. Send your message to [email protected] and a member of our team will read it — every message gets a real reply, not an automated one.
If your question is about a specific casino brand, bonus offer, or article, mention it in your email. It helps us route your message to the right person and answer it properly the first time, rather than going back and forth.
What We Can Help With
- Bonus and promotion questions — If you're unsure how a no deposit bonus, welcome offer or wagering requirement works on a brand we've reviewed, ask us before you sign up.
- Corrections — Casino offers, terms and licensing details change often. If you spot something on canyouth.ca that looks out of date, we want to know so we can check it.
- Site suggestions — Want us to cover a particular casino, payment method, or region-specific topic? Reader suggestions genuinely shape what we write next.
- Partnership enquiries — If you represent a casino brand or an affiliate partner and want to discuss working with us, tell us who you are and what you're proposing.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, let us know in your message and we will point you toward appropriate support resources.
What to Expect After You Write to Us
We aim to respond within a couple of working days. Every email is read by a real person on our team — we don't rely on canned replies to close out enquiries, especially where the question relates to money, bonus terms or account eligibility at a Canadian casino site.
During busier periods, particularly around new site launches or major bonus updates, replies may take a little longer. If your enquiry is urgent — for example, a dispute with a casino operator — we will still respond, but we are not able to intervene directly in a dispute between you and a gambling operator; we can only offer guidance based on what we've researched.
Before You Get in Touch
A few things are worth checking first, since they cover the most common reasons people write to us:
- Bonus terms, wagering requirements and expiry dates sit alongside each offer we list — worth a re-read if a promotion isn't behaving as expected.
- Editorial ratings and rankings reflect our own research into each brand's offer, game range, payment options and licensing information; they are not customer review scores.
- We do not process payments, hold player funds or manage casino accounts — any account-specific issue needs to go to the casino's own support team.
If you're weighing up options outside Canada, our page on trusted non-GamStop casinos in the UK may also be useful.
A Note on Accuracy and Independence
We keep our casino comparisons current and factual, and reader feedback plays a real part in that. Some of the brands we cover pay us commission when a reader signs up through our site, but this never decides how a casino is rated or ranked — those decisions are made independently, based on our own research. If something you've read on canyouth.ca affected your experience with a Canadian online casino, positively or negatively, we'd genuinely like to hear about it.
Thanks for taking the time to read this far — we look forward to your message.